Refund and Returns Policy

HKC Hospitality follows a transparent and fair refund policy aligned with professional consultancy standards.

1. Advance Payment Policy

A certain percentage of the total service fee is collected as advance payment at the time of agreement signing, as clearly stated in the service agreement. This advance confirms engagement, resource allocation, and project initiation.

2. Refund Eligibility

A client may be eligible for a refund of the advance payment, either partially or fully, only if agreed deliverables are not achieved due to failure on the part of HKC Hospitality, subject to the following conditions:

  • Deliverables must be clearly defined in the signed agreement
  • Non-achievement must be documented and mutually reviewed
  • The client must have fulfilled all responsibilities, including timely approvals, data sharing, and cooperation

3. Non-Refundable Situations

Refunds shall not be applicable in cases where:

  • Delays or failures are caused by client-side constraints or decisions
  • Scope changes requested by the client impact timelines or outcomes
  • External factors beyond operational control affect results
  • Services have already been delivered or substantially performed

4. Refund Review Process

All refund requests must be submitted in writing. Each request will be reviewed based on:

  • Scope of work
  • Agreed deliverables
  • Work completed
  • Reasons for non-achievement

Approved refunds, if any, will be processed within a reasonable time frame.

5. Final Decision

HKC Hospitality reserves the right to make the final decision on refund eligibility based on contractual obligations and documented performance.